The Benefits of VoIP Phone Systems

VoIP allows companies to connect with employees and customers around the world. This makes it ideal for remote workers and for expanding a company’s talent pool.

Unlike traditional phone systems, VoIP works on the Internet and is scalable. It also requires no hardware upgrades, saving businesses money over the long run.

Cost-Effective

VoIP phone systems like the voip phone systems Denver are cost-effective for businesses of all sizes. Their low start-up and ongoing (monthly) costs can help businesses save money as they grow and adapt to new business needs.

The first major factor that drives up the cost of a VoIP system is the number of extensions (phones) you need. The second is the number of outside lines or call paths you need.

The number of call paths you need is a function of the number of people who need to make outside calls at any given time. For example, if you have ten internal extensions but only five people need to make outside calls at any given time, you only need to buy five call paths.

Scalable

Scalability is a very important consideration for business owners who need to grow or change their equipment or infrastructure as needed. Often, this means purchasing extra phone capacity in peak seasons or other events requiring increased numbers of users.

While many legacy PBX systems are difficult and expensive to scale, VoIP phone systems are quickly and easily scalable online. Additional lines and user seats can be added in seconds-no. New hardware, wiring, or even phone jacks are required!

In addition, many VoIP phone platforms offer some features beyond traditional business calling. These include caller ID, voicemail, call forwarding, conferencing, and more. These features can save businesses money while improving employee efficiency and customer service.

Flexibility

VoIP offers many features that allow for effective onsite and offsite communication. These can include video chat, conference calling, and instant messaging.

Whether your employees work from home or travel to different locations throughout the day, VoIP can be taken with them and used on any device with an internet connection. This means no matter where they are, their calls will reach them, and they can resolve customer issues if they happen to be on the move.

Changing phone system settings easily is another major benefit of VoIP. With a traditional phone system, making small changes can often take days or require expensive upgrades.

Mobility

With growing businesses opting to go mobile, VoIP phone systems offer a huge advantage. Employees can work from anywhere with a reliable Internet connection and access their office-based softphone for business calls.

As a result, they can remain connected to their team and stay productive even when on the road. That means they can answer urgent calls on the go and respond to clients and coworkers while away from the office.

In addition to enabling mobility, VoIP offers powerful conferencing features unavailable with traditional phone systems. For example, when a company needs to conduct a video call, it can easily do so through a VoIP system. Moreover, businesses can integrate their CRM software with VoIP services to view call records and analytics for different customers or sales leads.

Security

VoIP calls are much like any other online communication: They can be intercepted if the right protections aren’t in place. That’s why it’s important to protect them as best you can.

A firewall and intrusion prevention system (IPS) are essential tools in VoIP security. They monitor inbound and outbound traffic and compare it to predetermined security rules.

IPSs can detect abnormal activities, such as spam calls or phishing scams.

Your VoIP system’s signaling and media components are usually encrypted to prevent data interception. This helps prevent hackers from tampering with your calls or identifying which devices are communicating.

Keeping your network secure is critical to protecting your business. To do this, ensure you have a reliable monitoring tool and conduct frequent security checks.